Partner Hub: run your clients’ organizations
Create a Smoo organization for each client, open it, and manage its plan and branding from one list.
Included with Smoo Partner - Starter, Smoo Partner - Pro and 1 more plansSee plans
Partner Hub comes with Smoo Partner. Each client gets a full organization of its own, linked to yours. You can open it any time, and your clients see your brand unless you let them use their own.
The list shows each client’s plan, how many members and invitations it has, its conversations in the last 30 days, and whether it uses your brand or its own.
How to
- 1
Click New client org, name it, and add the owner’s email to invite them as its admin.
Your team reaches the new org through your partner organization, so you can set it up before they arrive. Turn on “Also make me a member” to join it directly as well. Anyone who leaves your organization loses that access.
- 2
To start from a setup you already built, pick an existing client under “Copy setup from”.
The new org gets that client’s agents and branding policy. Plans and features are not copied: set the plan with Set plan.
- 3
Click Open to switch into a client. It is listed under Managed in the organization switcher.
- 4
Use Set plan to record what you bill the client each month.
- 5
Turn “May use own brand” off to make a client always use your brand.
- 6
Suspend a client to cut off its own members, or archive it to hide it and free a slot. You can resume or unarchive it later.
If something goes wrong
- New client org is greyed out.
- Every client org included in your Smoo Partner plan is in use. Archive one you no longer run, or upgrade to a bigger tier.
- A client says they cannot get in.
- Check whether the client is Suspended. Resume it from the row’s menu.
- The page says Partner Hub is not turned on for this organization.
- Partner Hub is being rolled out one partner at a time. Ask Smoo AI support to turn it on for you.